At Bruno Arrange, we value your satisfaction and strive to ensure every product meets your expectations. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.
1. Eligibility for Return
You may request a return if:
- The item received is damaged, defective, or incorrect.
- The return request is made within 1-3 days of delivery.
- The item is unused, in its original packaging, and in the same condition as received.
2. How to Request a Return
To initiate a return, please contact us at [email protected] within 1-3 days of receiving your order. Include your order number, a description of the issue, and clear photos if applicable.
3. Return Process
Once your return request is approved, we will arrange for the item to be picked up from your provided address. Please ensure the product is securely packed to avoid damage during the return process.
4. Refund Process
Refunds will be processed through the original payment method—cash upon delivery. Once the returned item is inspected and approved, you will be contacted to coordinate the refund. This process may take up to 1-3 days after the return is received.
5. Non-Returnable Items
Certain items may not be eligible for return due to hygiene or custom order reasons. These items will be clearly marked as non-returnable at the time of purchase.
6. Contact Us
For any questions related to returns or refunds, please email us at [email protected]. Our team is here to assist you.